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Case Studies

Information line to direct-channel transformation as a part of Client’s business model

Information line to direct-channel transformation as a part of Client’s business model

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Financial area
Providing stable level of quality of living and access to good and services in case of sudden seasonal upscale without raising of costs

Providing stable level of quality of living and access to good and services in case of sudden seasonal upscale without raising of costs

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Housing and Communal Services
Reactivation of customer in Fashion e-commerce

Reactivation of customer in Fashion e-commerce

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Construction of the in-house call-center in conditions of a medical clinic

Construction of the in-house call-center in conditions of a medical clinic

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Due to the rapidly growing business, medical clinic’s operators could not handle an enormous amount of incoming phone calls. Problematic situations began to appear more often, causing serious issues with interaction between patients and doctors.
Development of a Hotline in omnichannel Customer Care Service in the field of Beauty e-commerce & retail

Development of a Hotline in omnichannel Customer Care Service in the field of Beauty e-commerce & retail

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Use case: “Omni-channel platform as an efficient instrument for the contact centres”

Use case: “Omni-channel platform as an efficient instrument for the contact centres”

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