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Success in Teamwork
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2 / 9
High level staff
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3 / 9
Availability balance
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4 / 9
Speech control
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5 / 9
Clear report
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6 / 9
Analytics based
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7 / 9
Multi channels
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8 / 9
Customer care
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Strategy vision
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About us

Hello! We are DirectCall – outsourcing call-center.
Our task is to be your voice, ears and eyes.
Our goal is to build up trust and understanding among you and your customers.
Speak with customers as professional and convincing as yourself!

Experience

We take a proactive approach with sectoral associations, substantive conferences and educational courses. We help our clients develop and manage their domestic customer support services.
Our company is experienced in creating and developing domestic customer support services. We provide independent control of operators’ quality of speech, Service Level and other performance measures.
14 years
14 years of professional experience
(since 2004)
225
workstations for operators, more than 300 operators
270
simultaneous connections
2
working platforms
24/7
We work 24/7/365
50000
incoming/outgoing calls per day

Our services

  • Special services
  • Outgoing services
  • Incoming services
Services availability monitoring
Сall-tracking
Speech quality control
Audit and optimization of call-center’s processes
Designing of educational systems
Telemarketing
Information updating
Sales outsourcing
Telephone surveys
SMS and e-mail communications
Orders taking
Complaints processing
Customers support service
Voice menu
SMS-bots and Chatbots

Our approach

Success in Teamwork
Learn more
High level staff
Learn more
Availability balance
Learn more
Speech control
Learn more
Clear report
Learn more
Analytics based
Learn more
Multi channels
Learn more
Customer care
Learn more
Strategy vision
Learn more
View all

How do we work?

Define objectives and performance measures.
Distribution of roles, processes development, software setup.
Creating primary knowledge database, client’s approval.
Training participants on processes and roles. Practice.
Coherence practice. Results analysis.
Clarification of processes, education and database information. Starting BI-report system.
Setting new targets. Success.

Case Studies

Ask us

How can we help you?

Your boss will love working with us
Salesmen and financiers will be ESPECIALLY pleased
Our analysis skills will thrill marketers

We are trusted by