Hello! We are DirectCall – outsourcing call-center.
Our task is to be your voice, ears and eyes.
Our goal is to build up trust and understanding among you and your customers.
Speak with customers as professional and convincing as yourself!
We take a proactive approach with sectoral associations, substantive conferences and educational courses. We help our clients develop and manage their domestic customer support services.
Our company is experienced in creating and developing domestic customer support services. We provide independent control of operators’ quality of speech, Service Level and other performance measures.
14 years of professional experience
workstations for operators, more than 300 operators
We work 24/7/365
incoming/outgoing calls per day
- Special services
- Outgoing services
- Incoming services
Services availability monitoring
Speech quality control
Audit and optimization of call-center’s processes
Designing of educational systems
SMS and e-mail communications
Customers support service
SMS-bots and Chatbots
How do we work?
Define objectives and performance measures.
Distribution of roles, processes development, software setup.
Creating primary knowledge database, client’s approval.
Training participants on processes and roles. Practice.
Coherence practice. Results analysis.
Clarification of processes, education and database information. Starting BI-report system.
Setting new targets. Success.
How can we help you?
Your boss will love working with us
Salesmen and financiers will be ESPECIALLY pleased
Our analysis skills will thrill marketers