About us
Hello! We are DirectCall – outsourcing call-center.
Our task is to be your voice, ears and eyes.
Our goal is to build up trust and understanding among you and your customers.
Speak with customers as professional and convincing as yourself!
Experience
We take a proactive approach with sectoral associations, substantive conferences and educational courses. We help our clients develop and manage their domestic customer support services.
Our company is experienced in creating and developing domestic customer support services. We provide independent control of operators’ quality of speech, Service Level and other performance measures.
18 years
18 years of professional experience
(since 2004)
225
workstations for operators, more than 300 operators
270
simultaneous connections
2
working platforms
24/7
We work 24/7/365
50000
incoming/outgoing calls per day
Our services
Our approach
How do we work?
Define objectives and performance measures.
Distribution of roles, processes development, software setup.
Creating primary knowledge database, client’s approval.
Training participants on processes and roles. Practice.
Coherence practice. Results analysis.
Clarification of processes, education and database information. Starting BI-report system.
Setting new targets. Success.
Case Studies
Ask us
How can we help you?
Your boss will love working with us
Salesmen and financiers will be ESPECIALLY pleased
Our analysis skills will thrill marketers
We are trusted by
